Welcome to the New Consumer Home Page
Several commonly asked questions about the New Consumer Home Page are presented below as jump links and
should help get you up to speed using this new page. Scroll through the topics or use the links below to get
the information you need most.
What is the New Consumer Home Page?
What's on the New Consumer Home Page?
Can I copy and paste transactions into a spreadsheet?
Can I do a browser search on the New Home Page?
How can I get to other pages in Internet Banking from the New Home Page?
Which browsers can I use to view the New Home Page?
Why do I have to keep entering a verification code to log in?
Where can I check my account balances?
Where can I find when my CD matures?
Where can I find my transactions?
How do I hide or show my accounts?
How can I make a one-time transfer using Move Money?
How do I make a loan payment using Move Money?
How long does it take for transfers to display?
How do I pay my bills?
Why did I get a payment reminder for a bill I already paid using Make a Payment?
How do I use Rewards program offers?
How do I use the 'Rewards' program summary page?
Where can I find my detailed account history?
Where can I find my full account number?
Where can I see my check images?
How do I print out my transactions and check images?
How do I change my default start page?
How do I create or change nicknames for my accounts?
How do I change the order of my accounts?
How can I view another account without logging out?
How do I make other transfers?
What is the New Consumer Home Page?
The New Consumer Home Page helps you do your everyday money management tasks quickly and easily all in one place.
In fact, we've brought together the tools needed to perform your most common daily tasks without ever leaving
the page. You can easily:
- Check all of your account balances at once
- Take a quick peek at your most recent transactions
- Make a one-time transfer between your accounts
- Make a loan payment within My Accounts
- Schedule a one-time bill payment
- Find and use Rewards program offers
So instead of switching between Account Summary, Account History, Bill Pay, Transfer Funds and other pages, you
can take action right there on one page to complete several basic functions. We hope you will think of it as your money
management control panel.
NOTE: If you do not have any accounts set up in online banking yet, the page will just display
the message, "You do not currently have any accounts."
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What's on the New Consumer Home Page?
The New Consumer Home Page contains task-specific areas that are usually found individually on several different pages within
Internet Banking: Account Summary, Account History, Bill Pay and Transfer Funds. NOTE: If you do not
have any accounts set up in online banking yet, the page will just display the message, "You do not currently have any
accounts."
My Accounts
This is where you can see all of your accounts and balances in a glance without having to scroll. In the upper-right
portion of My Accounts you will find the Make a transfer icon and link that enables you to make a one-time funds
transfer between your accounts and much more. To view the most recent activity for any account, click the Quick
Peek link. Clicking Quick Peek opens a new window that shows the most recent transactions or payment activity
for the account along with links to Make a Transfer and Go to account history.
Make a transfer
Just select the Make a transfer button to make a one-time transfer between your accounts. You may also be able to transfer funds to make a loan payment, if that option is available. If there are any restrictions on the number of transfers allowed
per month or any transfer fees applied, it will be indicated in a message displayed below the To or From field (or both).
Selecting the Make a transfer button opens the Move Money window above the My Accounts list. Just enter the amount,
select the transfer To and From accounts, then click the Transfer button and confirm the
transfer details and you're done. Transactions now post quickly when you complete a transfer. This means that we will
automatically refresh the page (to get the new account balances) when you close the transfers success window.
NOTE: If you are making a loan payment, additional fields may be available
to enter the required information. Click here to learn more about making a loan payment. If available, additional transfer options may be found within the main Internet Banking pages.
Make a Payment
If you are already using Bill Pay in Internet Banking, you can schedule a one-time payment here. First select a payee from
the drop-down field, then select the payment date using the calendar tool and enter the amount. Then click the Schedule
payment button to schedule the payment. Schedule payments that haven't yet been paid are also displayed here.
If you are not yet a Bill Pay user, the Make a Payment section will display a message about
paying bills online. Just click the Go to payments link below the message to go to the Bill Pay enrollment page.
Click here to see the step-by-step process for setting up a one-time bill payment
'Rewards' program section
This is where you find how many new and existing offers you have for each eligible account along with
the rewards amount that has been earned so far this month. The full list of new and current offers can be
found on the Rewards summary page. Click here to learn how to opt out of the
Rewards program.
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How can I get to other pages in Internet Banking from the New Home Page?
You can use your standard menu and submenu selections to navigate around Internet Banking like you
do now. However, each section of the New Consumer Home Page has a link that will take you to other pages
within Internet Banking that may help you do things that are not currently available on the
new page.
- In the My Accounts section you will find a Quick Peek link to the right of
each account name. Clicking the link opens a new window listing the most recent transactions.
At the bottom of the window you will find a Go to account history
link, which, when selected opens the New Account History Page for that
account.
- At the bottom of the Make a Payment section you will find a
go to payments link. Clicking this link opens the main Bill Pay page
within Internet Banking. This is where you can add, edit
and delete payees, set up recurring payments and other Bill Pay-related tasks.
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Can I copy and paste transactions into a spreadsheet?
Yes you can copy data from the transaction list and paste it into standard spreadsheets like Excel. Just highlight and
copy the data you want (e.g., date, description or amount) from Quick Peek and paste it into a row of the spreadsheet.
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Can I do a browser search on the New Home Page?
Yes, you can use Control + F to do a simple browser search for an amount, date, payee name, etc. within Quick
Peek. For example, just open the browser search field (Ctl F) enter the payee name and click the Next button.
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Which browsers can I use to view the New Account History Page?
Browsers that are officially certified include Microsoft Internet Explorer (IE) 8.0+ as well as Firefox 4.0+. Browsers
that are supported but not certified include IE 9.0+, Safari 5.0+ and Google Chrome. If you are using one of these or any
other browsers and experience a problem, please use the Make a suggestion link at the top or bottom of the page and let us
know.
You may notice an announcement just below the top menu that encourages you to upgrade to the
latest browser. Doing so will enhance the speed and functionality of the new online banking pages.
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Why do I have to keep entering a verification code to log in?
This appears to be an issue with Internet Explorer (IE) 9.0+ automatically deleting your cookies every time
you shut down your computer. That's why you are not recognized the next time you try to log in to online
banking and you have to enter the verification code again. To fix this just follow the steps below.
- Within IE 9.0+, click the Tools icon on the upper right side (looks like a gear wheel).
- Select Internet Options from the dropdown list.
- In the Browsing history section, uncheck the 'Delete browsing history on exit' checkbox.
- Click the Privacy tab.
- Click the "Advanced" button.
- Select the "Override Automatic Cookie Handling" checkbox.
- Select 'First-party Cookies' and 'Third-party Cookies' radio buttons, if needed.
- Select the "Always Allow Session Cookies" checkbox.
- Click the OK button.
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Where can I check my account balances?
The My Accounts section in the upper left area has all of
your accounts categorized by type (Deposit, Savings, Loans, etc.) with the current balance
and available balance for each account. Within each category group the accounts are listed in
alphabetical order by name – either the original account name or the account nickname
that you assigned.
Your first Deposit account is displayed at the top of the list and shows the balance and available balance. The
Total Accounts value is displayed at the bottom of each account section.
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Where can I find when my CD matures?
If available with your online services, you will be able to see the maturity date of your CD in
the account bar without having to access the account details. If the maturity date is available, it is
displayed as “Matures on MM/DD/YYYY.”
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Where can I find my transactions?
Clicking Quick Peek opens a new window that shows the balance and available balance along with the most
recent transactions or payment activity for that account. High transaction volume accounts (like Checking) will show
5 days of account activity. Low volume accounts (like loans) will show 30 days of account activity. You will also find
helpful links to Make a Transfer and Go to account history at the bottom of the window.
Just click the X button on the top right or anywhere outside of the window to close it. Clicking the account name
or the Go to account history link opens the New Account History Page for that account.
For all loan accounts you will see the balance, next payment amount, a Pay now link (to make the loan payment),
interest paid for the current and previous years, recent payments made, and a link to the account history page. Clicking the
Pay now link will open the Move money window so you can complete the payment.
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How do I hide or show my accounts?
It couldn't be easier. Just click on the arrow icon that's located to the right of the account category name to hide all of the accounts for that category.
Simply click on the arrow icon again to redisplay the accounts.
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How can I make a one-time transfer using Move Money?
In the upper right portion of the My Accounts section you will see the Make a
Transfer button. Clicking the button opens the Move Money window. Select the From and To accounts,
enter the transfer amount, then click the Transfer button. If it applies, the number of
transfers available and number of transfers used for the month will be displayed below the account field. NOTE:
You can use the switch accounts button (
) to switch the From and To account
values.
When you click the Transfer button you will get a message asking you to confirm the funds transfer, as seen in
the example below.
When you click the Make Transfer button a transfer complete window will display with all of the relevant transfer
details and the option to Make another transfer or Print the transfer details. Transactions will post immediately
when you complete the transfer.
This means that we will automatically refresh the page (to get new account balances) when you close the transfers success
window shown below. NOTE: If an issue should occur during the transfer process, an error message will instruct you
what to do next.
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How do I make a loan payment using Move Money?
To make a loan payment using Move Money:
- Click the Pay link to open the Move Money window
- Select the From account from the drop-down list (the Available dollar amount will be displayed)
- Select the To account from the drop-down list (the Balance amount will be displayed)
- Review the Amount to be paid
- Click the Transfer button and review the payment details
- Click the Make Transfer button to complete the payment and display the payment details
- Click Make another transfer to make another transfer or payment, click Print confirmation to print out
the payment details, or click Close to close the Move Money window
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How long does it take for transfers to display?
Transfers made on the New Home Page will display quickly in the My Accounts list and the New Account History
Page transactions list if it's supported. This means that we will automatically refresh the page
(to get new account balances) once a user closes the transfers success window.
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How do I pay my bills?
At the top of the right column is the Make a Payment section. It looks
a bit like a check and can be easily used to schedule a new payment.
Use the following steps to schedule a new payment:
- Click the drop-down button on the Pay to field to see all of the payees.
(i.e., all of the payees you already have set up in Bill Pay)
- Click a name on the list to select it. (If a payment has been made to that payee in
the last 90 days, it will appear below the payee name)
- Click the date field and select the payment date from the calendar. When the calendar closes
the date will be automatically entered into the field. (Dates in the past, weekends and bank holidays
cannot be selected)
- Enter a dollar amount in the $ amount field and click the Schedule payment button
- Review the confirmation message to make sure everything is correct
- Click the Yes button to complete the payment
- A success message and the scheduled payment will appear in the Payments already scheduled list. (The
Payments already scheduled list displays all payments that have been scheduled but have not yet been
sent)
NOTE: If for any reason the payment cannot be scheduled, an error message will display and tell
you what to do next.
If you are not yet set up for bill pay, the Make a Payment task area will display
a message encouraging you to start paying your bills online. Clicking the Go to Payments link
will take you to the Bill Pay start page.
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Why did I get a payment reminder for a bill I already paid using Make a Payment?
We are experiencing a temporary communication issue with the main Bill Payment system meaning it does not recognize
payments made through Make a Payment on the new home page. You may have even received an email reminder to pay
the same eBill that you just paid using Make a Payment. Please go to the main Bill Pay system and file that eBill to resolve
the issue.
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How do I use Rewards program offers?
If rewards offers appear in an account, you'll see the 'Rewards' section
just below the account summary. This is where you can quickly see how many new
and active offers you have as well as see how much you have earned (e.g. 5, 22
and $9.55 in the example below).
Clicking the New or On card number link, the Earned this
month dollar amount link or the All offers and options link opens the Rewards program
summary page where you can find a detailed listing of your new and active offers, as well as a breakdown
of how much you have earned. Click here to learn how to opt out of the
Rewards program.
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How do I use the 'Rewards' program summary page?
You'll notice right away that the summary page is arranged in three
columns: Click, Shop and Enjoy. You'll find a list of every new offer for that account
in the CLICK column with the most recent arrivals at the top of the
list. Clicking the Add to card link puts the offer on your debit card.
You can review all of the offers that are currently on your debit card in the SHOP
column with the offers set to expire soon at the top of the list. Clicking the See full
offer link shows the complete offer details. You can also click the Print your
offers link to print out a list of your offers.
You can also see how much you have earned in the ENJOY column that is arranged
by month. This is how it works, if you make a qualifying purchase with your debit card in
April, it will be shown in the ENJOY column as being deposited into your account at the
end of May.
Opting Out of the Rewards Program
If you decide that you want to opt out of the Rewards program for a specific account, just click the Stop
receiving all offers link near the top of the page and click Yes in the resulting popup to confirm
that you no longer wish to receive offers for that account. NOTE: To start seeing offers again, click
the Start receiving offers again link at any time in the Rewards module to opt back in to the Rewards
program.
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Where can I find my detailed account history?
Just click the account name link that you want to open the New Account History Page. The page will open with transaction
details for your default date range. Or you can click on the Go to account history link in the Quick Peek window
to directly access the New Account History Page.
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Where can I find my full account number?
Go to the account you want and click the account name link to open the New Account History Page.
Click the See account details link in the account summary window in the upper right-hand part of the
screen. If it's available, your full account number will be listed with other relevant account details.
When you are finished just click the Hide account details link to collapse the extra information.
(NOTE: Your account number can also be found at the bottom of a physical check. It's the last 7-10 numbers
on the right side.)
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Where can I see my check images?
First go to the My Accounts area and find the account you're looking for. Click the
account name link for that account to open the New Account History Page. The check will display as a link, typically with
the check number. Simply click the link to view images of the front and back of the check. Click the
Close button at the bottom of the window when you are finished.
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How do I print my transactions and check images?
First go to the My Accounts area and find the account you're looking for. Click the
account name link for that account to open the New Account History Page.
Print Transactions: Make sure the date range is what you want (e.g., 30 days) or select a different
date range using the Change drop-down list. Click the Print icon or link to open a separate
window showing the transactions in a printer friendly format. Select a printer, if needed, and click the
Print button to send the transaction list to the printer.
Print Check Images: In the New Account History Page, open the account that you want and then click
the check link that you want to print. With the check images displayed, click the Print icon or link.
Select a printer, if needed, then click the Print button to send the check images to the printer.
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